Frequently Asked Questions

How can I sell my work in your shop?
We would love to hear from you, find out about selling your work at The Library Project in this link.

How can I exhibit in your gallery?
In order to join the curatorial programme of The Library Project, the best approach to follow is to keep us informed of your practice so we can consider it.

Can I hire your space for an event or exhibition?
No. We do not hire the space, but if you wish to propose an idea or collaborate on a cultural project, or a socially engaged initiative, do email us at info@thelibraryproject.ie

Can you look at my work? Can you help with my portfolio?
Yes, please have a look at the PhotoIreland services page and find the right fit for your needs.

How can I apply for a position?
We will always advertise any jobs under the opportunities page in PhotoIreland. This and subscribing to our newsletter are the best ways to find out about new positions. We do not accept in-store printed CVs outside of hiring periods.

I came by your shop during opening hours and you were closed.
During the COVID-19 restrictions, we may have to adapt our opening hours accordingly. Please check our current opening hours listed only in one place: the footer of this website.

In order to accommodate the installation and deinstallation of certain exhibitions, and for health and safety, we may close in short notice, but we will always keep you updated via our social media.

If in doubt, send us a note via social media or email letting us know about your plans, and we will reply right away.

January and September
The Library Project presents itself as a gallery every year during January and September and purchases are only available online. In this way, we accommodate the two annual exhibitions by the Black Church Print Studio members. 

The opening hours vary during these two months and will be published on our website at that time, and will be always up to date in the footer of this website.

How can I be published as part of your TLP Edition series?
We have an annual open call for these. Please keep an eye on the opportunities page in PhotoIreland, subscribe to our newsletter, follow our social media, and as always, keep us informed of your practice.

Still have questions? Get in touch at info@thelibraryproject.ie

 

 

 

 

 

Refund Policy and Terms of Service

When you buy something in a shop you are protected by consumer law. You enter into a contract with the business you buy from. The business agrees to provide the product to you for a certain price. Under consumer law, the item must be:

  • Of merchantable quality – it must be of a reasonable and acceptable standard. Some items may be sold by The Library Project discounted due to damage (eg. a marked book jacket). This damage will be communicated to you immediately and this reason cannot be used in retrospect to request a refund.
  • Fit for the purpose intended – it must be capable of being used for its purpose.
  • As described – it must match the description given verbally or in an advertisement. The description of the items is always included in our online store. If it’s missing, please notify us and we will provide you with a description and update the page.

Find out more about your rights and responsibilities at  https://www.ccpc.ie/consumers/

 

SHIPPING INFORMATION

The below information applies to standard operating times. During the COVID period, please note that delays will happen that may be beyond our control. If any issues or delays, contact us at info@thelibraryproject.ie so we can help resolve them in a timely manner.

  • All goods are sent via the Irish postal service An Post as standard post, this post is not tracked nor requires a signature. 
  • For collectable publications, you will be advised by email to avail of a trackable registered post and the extra cost for this will have to be processed by the customer before shipping. If you choose to go ahead with standard post, The Library Project will not be held responsible for any undelivered and missing post. 
  • The delivery of framed prints is by a courier and cost of delivery is calculated on an individual basis. If you wish to avail of or estimate a cost of delivery for a framed print, please contact us at info@thelibraryproject.ie
  • The delivery times below are according to standard post provided by An Post. We post items the next working day after a purchase. If, for some reason, there is a delay, we will contact you immediately by email to see if you wish to continue with the order under the amended conditions, or prefer to cancel the order. 

Deliveries within Ireland: 2-4 working days
Deliveries within the EU: 4-5 working days
Deliveries outside the EU: 7-10 working days

  • We close the physical store every September and January, so are not able to send any post during these months. This information will be on our website and communicated immediately to a customer if an online purchase is made. The customer will have to agree to the delayed delivery or a request a full cancellation and refund, which will be processed immediately.

 

ONLINE PURCHASES

  • For goods bought online, you have 14 days to change your mind from the day goods are received, and to notify us about the return. After notification, you have a further 14 days to return the goods.
  • During this period you are responsible for keeping the goods you bought safe and in good condition. We reserve the right to process only a partial refund to account for the diminished value.
  • Proof of purchase is required. This can be in the form of a digital receipt, credit/debit card statement, or by providing us with a day of purchase so we can check our system.
  • We will process your refund as soon as returned goods are received. In the case the goods go missing in the process, we require a proof of postage by email. Without proof of postage and if the goods go missing on their way back, we reserve the right to not process the refund.
  • You will be refunded the paid cost of goods and the original shipping costs. If returning part of a purchase, the shipping costs are not refunded.
  • Return delivery cost must be covered by customer.

 

IN STORE PURCHASES

  • There is no refund for unwanted gifts or change of mind. We will provide a credit note or an exchange only, as long as items are returned in the same condition as sold, in original packaging if applicable, and not used.
  • Some items are sold discounted due to damage (eg. a marked book jacket). This damage will be communicated to you immediately and this reason cannot be used in retrospect to request a refund.
  • A credit note is valid for 1 month from the date of issue.
  • Lost credit notes are not replaced.
  • Proof of purchase is required. This can be in the form of a digital receipt, credit/debit card statement, or by providing us with a day of purchase so we can check our system.

 

VOUCHERS

  • Vouchers represent a really good way to offer flexible choice to a love one, and there is no minimum or maximum amount. They are also a great way to support The Library Project. Let us help you if in doubt.
  • All online and print vouchers are valid for 5 years from date of issue.
  • Treat your voucher like your money as lost vouchers can't be replaced!

 

DEPOSITS

  • We accept deposits on prints and collectable items, such as certain publications. The item is then held for an agreed date, not exceeding 3 weeks. The Library Project are under no legal obligation to return deposits after the 3 week period or for reasons of a change of mind.
  • We do not accept deposits or holds on general publications. These can only be put on hold if purchased fully online or in-store

 

Still have questions? Get in touch at info@thelibraryproject.ie

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